For hygienic reasons, René Rofé Sexy will not accept non-defective exchanges on any item that has been opened, used, or worn – no exceptions. All defective items over $75.00 must be returned within 30 days of receipt for a credit, exchange, or replacement with approval.

Returns and exchanges are permissible if product is in brand new condition with original packaging and the product has not been opened or used. Credit will be issued for the cost of the product only. The CUSTOMER may use the credit to order a replacement item or can contact René Rofé Sexy’s Customer Service to place an order for a new item. CUSTOMER is responsible for all shipping charges.

In the event of a shipment error on the part of René Rofé Sexy, a credit memo will be issued or the correct product will be shipped at René Rofé Sexy’s expense. If René Rofé Sexy requests the product to be returned, CUSTOMER shall have the CONSUMER return the product to René Rofé Sexy; René Rofé Sexy will issue a call tag at that time. René Rofé Sexy will credit the CUSTOMER for the return so the CONSUMER can be credited by the CUSTOMER. Credit will be issued for the product, shipping charges if applicable, and processing fee on restockable products.

René Rofé Sexy will issue a credit or replace a manufacturer’s defective or damaged item, within the first 30 days from date of delivery to the CONSUMER. The item will be replaced with the same item only. CUSTOMER should instruct the CONSUMER to throw away the defective or damaged item. Replacement is issued for defective item(s) only and shipped to the CONSUMER at no cost.

In the event René Rofé Sexy receives unauthorized returns by the CONSUMER, CUSTOMER will be notified of the product return and given 7 business days to determine disposition of product before René Rofé Sexy disposes of product. It is the sole responsibility of the CUSTOMER to inform the CONSUMER of the same. No credit will be issued for product or processing fees.

If items are damaged in shipment, or have evidence of damage to the exterior shipping box, the CONSUMER must request information from the carrier on the procedure for filing a claim. The carrier shall provide information to PURCHASER on how to file a claim with CUSTOMER to be reimbursed for damages through the carrier. The CUSTOMER is required to file the replacement claim through René Rofé Sexy.